{"id":2573,"date":"2025-06-25T22:56:01","date_gmt":"2025-06-25T14:56:01","guid":{"rendered":"https:\/\/www.shay.com.my\/?page_id=2573"},"modified":"2025-06-25T23:36:32","modified_gmt":"2025-06-25T15:36:32","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/www.shay.com.my\/my\/return-refund-policy\/","title":{"rendered":"RETURN & REFUND POLICY"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Refund & Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Effective Date: 01 January 2025<\/p>

We want you to enjoy our teas with confidence. If you\u2019re not satisfied with your purchase, please review our return and refund policy below.<\/p>

1. Returns<\/h4>

You may return unopened tea products within 14 days of delivery for a refund or exchange. Items must be unused, sealed, and in their original packaging.<\/p>

2. Non-Returnable Items<\/h4>

We cannot accept returns of opened or partially used products due to health and safety regulations.<\/p>

3. Return Shipping<\/h4>

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent or damaged in transit).<\/p>

4. Refunds<\/h4>

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5\u201310 business days.<\/p>

5. International Orders<\/h4>

Customers outside our home country are responsible for any customs duties or taxes incurred. International returns must meet the same conditions as above.<\/p>

6. Contact Us<\/h4>

To start a return, contact us at:
\ud83d\udce7 shay.msia@gmail.com
\ud83d\udccd +6018-788 7132<\/p>

Please include your order number and reason for the return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Refund & Return Policy Effective Date: 01 January 2025 We want you to enjoy our teas with confidence. If you\u2019re not satisfied with your purchase, please review our return and refund policy below. 1. Returns You may return unopened tea products within 14 days of delivery for a refund or exchange. Items must be unused, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"full-screen","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"off","ocean_display_header":"default","ocean_header_style":"transparent","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"off","ocean_display_footer_bottom":"off","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-2573","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"\nRETURN & REFUND POLICY - Shay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shay.com.my\/my\/return-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RETURN & REFUND POLICY - Shay\" \/>\n<meta property=\"og:description\" content=\"Refund & Return Policy Effective Date: 01 January 2025 We want you to enjoy our teas with confidence. If you\u2019re not satisfied with your purchase, please review our return and refund policy below. 1. Returns You may return unopened tea products within 14 days of delivery for a refund or exchange. Items must be unused, […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shay.com.my\/my\/return-refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Shay\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-25T15:36:32+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.shay.com.my\\\/return-refund-policy\\\/\",\"url\":\"https:\\\/\\\/www.shay.com.my\\\/return-refund-policy\\\/\",\"name\":\"RETURN & REFUND POLICY - Shay\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.shay.com.my\\\/#website\"},\"datePublished\":\"2025-06-25T14:56:01+00:00\",\"dateModified\":\"2025-06-25T15:36:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.shay.com.my\\\/return-refund-policy\\\/#breadcrumb\"},\"inLanguage\":\"ms-MY\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.shay.com.my\\\/return-refund-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.shay.com.my\\\/return-refund-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.shay.com.my\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"RETURN & REFUND POLICY\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.shay.com.my\\\/#website\",\"url\":\"https:\\\/\\\/www.shay.com.my\\\/\",\"name\":\"Shay\",\"description\":\"Malaysia Best Artisan Handcrafted White Tea\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.shay.com.my\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.shay.com.my\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ms-MY\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.shay.com.my\\\/#organization\",\"name\":\"Shay\",\"url\":\"https:\\\/\\\/www.shay.com.my\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ms-MY\",\"@id\":\"https:\\\/\\\/www.shay.com.my\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.shay.com.my\\\/wp-content\\\/uploads\\\/2021\\\/11\\\/cropped-cropped-Shay-Logo-512-x-512-px-2.png\",\"contentUrl\":\"https:\\\/\\\/www.shay.com.my\\\/wp-content\\\/uploads\\\/2021\\\/11\\\/cropped-cropped-Shay-Logo-512-x-512-px-2.png\",\"width\":512,\"height\":217,\"caption\":\"Shay\"},\"image\":{\"@id\":\"https:\\\/\\\/www.shay.com.my\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"RETURN & REFUND POLICY - Shay","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.shay.com.my\/my\/return-refund-policy\/","og_locale":"ms_MY","og_type":"article","og_title":"RETURN & REFUND POLICY - Shay","og_description":"Refund & Return Policy Effective Date: 01 January 2025 We want you to enjoy our teas with confidence. If you\u2019re not satisfied with your purchase, please review our return and refund policy below. 1. Returns You may return unopened tea products within 14 days of delivery for a refund or exchange. Items must be unused, […]","og_url":"https:\/\/www.shay.com.my\/my\/return-refund-policy\/","og_site_name":"Shay","article_modified_time":"2025-06-25T15:36:32+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minit"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.shay.com.my\/return-refund-policy\/","url":"https:\/\/www.shay.com.my\/return-refund-policy\/","name":"RETURN & REFUND POLICY - Shay","isPartOf":{"@id":"https:\/\/www.shay.com.my\/#website"},"datePublished":"2025-06-25T14:56:01+00:00","dateModified":"2025-06-25T15:36:32+00:00","breadcrumb":{"@id":"https:\/\/www.shay.com.my\/return-refund-policy\/#breadcrumb"},"inLanguage":"ms-MY","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.shay.com.my\/return-refund-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.shay.com.my\/return-refund-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.shay.com.my\/"},{"@type":"ListItem","position":2,"name":"RETURN & REFUND POLICY"}]},{"@type":"WebSite","@id":"https:\/\/www.shay.com.my\/#website","url":"https:\/\/www.shay.com.my\/","name":"Shay","description":"Malaysia Best Artisan Handcrafted White Tea","publisher":{"@id":"https:\/\/www.shay.com.my\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.shay.com.my\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ms-MY"},{"@type":"Organization","@id":"https:\/\/www.shay.com.my\/#organization","name":"Shay","url":"https:\/\/www.shay.com.my\/","logo":{"@type":"ImageObject","inLanguage":"ms-MY","@id":"https:\/\/www.shay.com.my\/#\/schema\/logo\/image\/","url":"https:\/\/www.shay.com.my\/wp-content\/uploads\/2021\/11\/cropped-cropped-Shay-Logo-512-x-512-px-2.png","contentUrl":"https:\/\/www.shay.com.my\/wp-content\/uploads\/2021\/11\/cropped-cropped-Shay-Logo-512-x-512-px-2.png","width":512,"height":217,"caption":"Shay"},"image":{"@id":"https:\/\/www.shay.com.my\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.shay.com.my\/my\/wp-json\/wp\/v2\/pages\/2573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shay.com.my\/my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.shay.com.my\/my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.shay.com.my\/my\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shay.com.my\/my\/wp-json\/wp\/v2\/comments?post=2573"}],"version-history":[{"count":23,"href":"https:\/\/www.shay.com.my\/my\/wp-json\/wp\/v2\/pages\/2573\/revisions"}],"predecessor-version":[{"id":2622,"href":"https:\/\/www.shay.com.my\/my\/wp-json\/wp\/v2\/pages\/2573\/revisions\/2622"}],"wp:attachment":[{"href":"https:\/\/www.shay.com.my\/my\/wp-json\/wp\/v2\/media?parent=2573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}